Ria Delamere
CTPO/COO · PE-Backed & Growth Companies
CTPO/COO operator brought in to fix cost, scale execution, and prepare PE-backed companies for exit. Recently owned product, tech, and revenue resets across startups, with experience spanning PE exits and growth-stage scaling.
Why: Nearly perfect match on operational transformation and stage fluency (PE exits, startups, turnarounds). Strong on strategy and execution. Less explicit customer success focus than Tommi, but owns revenue and product delivery end-to-end.
Mark Casaletto
Transformation CEO & CRO · PE-Backed & Enterprise Businesses
PE-tested operator brought in to stabilize, reset, and scale businesses under board pressure when growth stalls or margins compress. Delivered $500M+ value creation through turnarounds, GTM strategy, and digital scale.
Why: Exceptional PE turnaround and transformation operator with proven value creation track record. Strong on GTM and digital scale. Customer success less central than for Tommi, more CEO/CRO commercial focus.
Gergely Kovacs
Freelance PE Portfolio Operations / Interim Executive · Independent (ex-McKinsey)
Transformation leader with 20+ years delivering operational and financial value across PE portfolio companies. Ex-McKinsey consultant specializing in strategy, transformation, AI, data, and digital product management.
Why: Strong PE transformation operator with deep data/AI/digital product expertise. McKinsey background adds strategic rigor. Less customer success operational leadership than Tommi, more consulting-to-interim model.
Andrea Mulligan
CCO/COO · Global B2B SaaS
Board-ready executive with 20+ years of global leadership in GTM and Customer Success, owning GRR/NRR and P&L across B2B SaaS. Specializes in outcome-driven CX, digital transformation, and change management.
Why: Exceptional customer success and CX leader with P&L ownership and global scale. Strong on change management and digital transformation. Less explicit PE turnaround experience than Tommi, more pure-play CS executive.
Heidi Gentleman Cullen
Enterprise Transformation & Business Operations Executive · B2B Tech, SaaS & Information Services
Rebuilds how complex B2B businesses operate when growth, acquisitions, or strategy create operational strain. Leads customer operations, success, service delivery, M&A integration, and AI-enabled operating models.
Why: Strong operational transformer with deep customer operations and M&A integration expertise. AI-enabled operating models align with digital infrastructure. Less explicit PE/VC stage fluency than Tommi.
Baukje Zitman
COO / Head of Operations · SaaS & Scale-ups (Fractional & Interim)
Helps SaaS organizations and scale-ups scale Customer Operations from fragmented and reactive to structured, scalable, and data-driven. Specializes in service delivery transformation and AI ops.
Why: Strong customer operations and scale-up transformation focus with data-driven approach. SaaS and AI ops expertise. Less PE turnaround experience and broader stage/geography exposure than Tommi.
Monica Mallick
CX Executive · SaaS (Startup to IPO)
Global CX & Operations Leader with 25+ years building and scaling post-sales organizations across high-growth SaaS. Led 7x revenue scale transformations from startup to IPO, including acquisition integration.
Why: Exceptional CX and post-sales scaling leader with startup-to-IPO journey and acquisition integration. Strong stage fluency. Less PE turnaround and hands-on data analysis emphasis than Tommi.
Stephanie Berner
Customer Organization Builder · Startup to PE-backed environments
Builds customer organizations that punch above their weight across startup, pre-IPO, public-company, and PE-backed environments. Designs post-sales models that create leverage to improve retention, adoption, growth, and efficiency.
Why: Excellent stage-agnostic customer success architect with PE experience. Strong on post-sales leverage and efficiency. Less emphasis on hands-on data analysis and digital infrastructure breadth than Tommi.
Karen Fraser
Senior Leader of Professional Services & Operations · B2B SaaS & Digital (EMEA)
Builds and scales operations that deliver commercially and operationally across borders. Senior operations and professional services leader driving growth across multi-market B2B SaaS and digital organizations in EMEA.
Why: Strong international operations and professional services leader with B2B SaaS focus. EMEA multi-market expertise. Less PE/turnaround and hands-on data strategy emphasis than Tommi.
